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Cost Benefit Analysis Case StudySummary: This national bank engaged Orient Point Consulting to build Activity Information Models that would provide the information needed to analyze, optimize, and predict the value of automated transaction status messaging. It achieved an annual operating cost reduction of $14 million with a technology project cost of $2.1 million, a 666% return on its investment. The bank's customers where quick to recognize the value of immediate transaction status messages.This National Bank knew it had lost-productivity costs and poor service quality problems that were caused by "follow up" and inquiry reply activities that were required because its systems did not provide transaction status information for any of its 270 banking products. They could easily determine the costs of adding status functionality to their systems but they could not determine which product systems needed this functionality the most or quantify the cost savings if they modified their systems. The Operations and IT departments engaged Orient Point to deliver operating cost benefit models that provided time and cost information about all "follow up" and "transaction inquiry reply" activities. These cost benefit models calculated the operating cost reductions and improvements (benefits) that automated transaction status messages would achieve. The exhibit report below was part of this model. Using these cost benefit models, a collaborative team of operations and IT staff were able to determine the specific labor cost savings that would be earned if transaction status functionality was added to each of its systems. This "what if" analysis was completed in 3 days using their cost benefit models. They determined that 91% of their follow up labor costs could be eliminated by adding automatic transaction status messaging to eleven (11) product systems. This bank's managers determined that they would reduce their follow up and inquiry reply activity costs by more than $14 million per year. The IT costs of the status messaging functionality would be 2.1 million in the first year and $300,000 annual maintenance thereafter. They proceeded to implement the system enhancements that provided receipts of transaction requests, confirmations of completed transactions, and the status of pending transactions. They booked operating cost savings of $11 million during the first 12 months and reduced operating expenses by more than $14 million thereafter. They also improved their customer service and saw their customer retention improve, which increased profits as well. The automated transaction messages were frequently mentioned by their customers in focus groups as high value and the reason they were keeping and/or increasing their business.
The Cost Benefit Analysis Models ProjectOur cost benefit analysis models built with Activity Information Modeling will provide you with detailed and precise cost, time, and incidence metrics and measurements. Project Phases & Deliverables
Are you risking your project or your career? Our precise, comprehensive, fast and affordable cost benefit models, built with our unique data modeling methodologies, will solve your toughest problems and guarantee your success. Learn more, call us today at (888) 444-2210. Click
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