Featured Six Sigma Case Study

We deliver Cost of Poor Quality models that quickly solve your toughest cost and quality problems.

Your operations are an intricate assembly of computer systems, specialized jobs, and complex processes. Your employees work across multiple product lines and customer groups. To remain competitive you've had to customize products and customer segments into many versions with customized processes. In this hyper-complex environment it seems impossible to determine the true and total cost of quality, reduce poor quality costs, and increase customer retention with service quality improvements and innovations.

Though your customized processes have achieved customer satisfaction and retention they have also caused you to lose control of your production and service costs.

We've developed a revolutionary new cost modeling methodology called AIM-Activity Information Modeling^® that captures and models your poor quality costs. Our COQ models help you easily understand all of your poor quality costs in every area of your organization and most importantly, their root-causes so you can quickly solve them. Over 400 organizations are using Activity Information Models today to solve their toughest quality problems and stay ahead of new problems by predicting them before they occur.
 

"AIM is a unique and valuable tool for us. It delivers new information needed to make better decisions and achieve our goals." Larry Agoglia, Managing Director & COO, Six Sigma Black Belt, Citigroup Private Bank

Traditional customer satisfaction surveys and metrics are of value only for measuring satisfaction and loyalty. They are not capable of improving quality because they only produce anecdotal and inconclusive data. Surveys lack actionable information because they only tell you how customers feel about a few specific questions. They don't tell you why, or how your problems occur, or give you data to find rework, mistakes, and complaints across all product and customer segments. Most critically, satisfaction metrics do not provide models to predict the future. Without predictive quality tools, managers will struggle with persistent quality problems.

Reducing poor quality costs requires new information that will enable new decisions. AIM-Activity Information Models^® deliver the most powerful poor quality cost analysis and decision tools that exist today.

Our COPQ Models tell you what is happening,  when it happens,  why it happens,  where it happens,  how much time it takes,  who does it, who it affects, what it costs...  and much more.

If your company uses Six Sigma, our models will speed you through the DMAIC cycle with unprecedented results and success. If you have been delaying a Six Sigma program because of the prohibitive cost, AIM's benefits exceed Six Sigma implementations at only a small fraction of the cost of a Six Sigma program. Unlike Six Sigma, AIM makes all levels of managers smarter and permanently self-sufficient in predicting future problems and benefits in quality improvements as well as productivity and competitive innovations.

AIM Cost of Poor Quality models are new results tools that guarantee you will:

  Quickly know where inspection, defects, correction, and rework occur

      and what they cost.

  Conduct scenario planning (play "what if") with the design of solutions.

  Choose to make a few changes that produce the greatest improvements.

  Implement your changes with speed and precision.

  Precisely forecast the new results your decisions and the changes will achieve.

  Begin booking realized cost savings the day you implement changes.

  Prove the value of your Six Sigma effort with precisely calculated cost savings.