Library

Help your managers learn new skills
from these experts.

We do not receive any remuneration from these organizations and authors. We are simply members
and supporters of their excellent work.

American Society for Quality
The American Society for Quality (ASQ) is a professional association that promotes the advancement of quality tools, principles, and practices worldwide. ASQ is regarded as the premier resource for quality information.

Service Quality Division
You'll find a concentration of financial service managers and what they're doing to improve their services and reduce their quality costs.

Six Sigma Forum

What Is Six Sigma?
Sigma is a statistical measure of variability, typically in a given process. In manufacturing, for instance, it is be used to measure the number of sub-standard products. In a service industry, it measures failed transactions and delays in delivery.

Variation is the cause of defects and out-of-control processes. Defects that reach the customer are significant problems. When a company has achieved a six sigma rate of improvement, it has limited defects to 3.4 per million opportunities—virtual defect-free performance. While some companies have attained six sigma in their core processes; most companies are operating at levels of around four sigma, or approximately 6,000 defects per million, according to estimates. This is where the American Society for Quality can help.

The American Customer Satisfaction Index (ACSI) is a uniform and independent measure of household consumption experience.

Quality Digest
Quality Digest offers only applied, not academic, quality management information about the latest methods and tools.


 

DM Review
DM Review is recognized as the premier business intelligence, business performance management and data warehousing publication.

The Visual Display of Quantitative Information
Edward R. Tufte

The classic and definitive book on assembling and presenting data. Tufte is the undisputed genius of presenting complex information in ways that make it accessible and interesting.

Request his seminar schedule and take every one of your managers to it. You'll be glad you did for the rest of your life. Tufte's lessons will make you more effective and improve how your organization uses information.

Activity-based Cost Management: An Executive's Guide
by Gary Cokins

Principles of Quality Costs: Principles, Implementation, and Use, Third Edition    Jack Campanella, Editor

One of ASQ Quality Press' best-sellers has been revised by one of the smartest, and nicest, quality professionals. Jack's pioneering work is legendary. It's everything you ever wanted to know about the cost of quality.

The Six Sigma Handbook by Thomas Pyzdek
The goal of this book is to provide you with the guidance and direction necessary to realize Six Sigma’s promise, while avoiding traps and pitfalls commonly encountered. You will find a complete overview of the management and organization of Six Sigma, the philosophy which underlies Six Sigma, and those problem solving techniques and statistical tools most often used in Six Sigma.