Staffing Plans

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Staffing Plans

We've all heard this popular quote, but do you and your organization have permanent management programs that optimize costs and prevent common staffing management problems such as mediocre productivity and weak organizational effectiveness?

Staffing plans are the essential staffing management program tools that predict and prevent organizational performance problems.

Staffing plans that include job function/position, process, product, and customer data produce these benefits every day in every department.

  Reduce and optimize your staffing costs

  Maximize productivity

  Increase customer retention with improved service quality

  Utilize all of your staff's skills and capacity

  Rationalize your organization with the right balance of generalists and specialists

  Optimize support and strategic shared service units

  Prevent budget over-runs, capacity shortages, lost customers, and strategic plan failure.

Do You Feel Lost?

Managing an organization without staffing plans is like sailing or flying without a  compass. You're going to get lost and delayed. New products, new technology, reorganizations, process re-engineering, and all other operational changes require staffing plans to help you quickly assess and successfully implement these changes.

Our Guarantee:  We're experts at building staffing plans in complex operations. No one delivers more accurate, more extensive, more useful, and more affordable staffing plans based on precise work measurements, activity incidence, and organizational performance metrics in complex operations.  We guarantee our models will help you solve your toughest problems and it's the same guarantee we have made since 1998 when we were founded.

We invented AIM-Activity Information Modeling^TM, a powerful new approach and methodology that quickly builds comprehensive and accurate Staffing Plans with powerful new work measurement methodologies and technologies.

"AIM is a unique and valuable tool for us. It delivers new information needed to make better decisions and achieve our goals."
Larry Agoglia, Managing Director & COO Citigroup Private Bank

AIM staffing plans produce the most powerful, multi-purpose, economical, and permanent staffing management programs in the world.

Staffing Plan Webinar

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our 5 day evaluation pilot 

Staffing Plan Webinar

Staffing Plan Webinar

Download Staffing Plan Excel Template

Powerful & Unique Staffing Plans for Your Toughest Problems

Staffing Plans are tabular charts, graphs, numerical reports, and databases that are used to predict how time and staffing cost will be needed for future scenarios such as changes to product volumes. These sets of charts and graphs provide both a broad and in-depth picture of work activity time and cost, but most importantly, causal metrics, explaining why they occur.

We deliver staffing plans that:
þ   Provide workload measurements for every activity, process, product, and customer segment.
þ   Show you the time each job position spends on every activity... and why.
þ   Help you determine if you have the right balance of generalists and specialists.
þ   Allow you to predict your future staffing needs by the hours of skills you will need.

Our staffing plans include scenario planning models so you can play "what if" and perfect your organization on paper before you actually change anyone's job responsibilities.

Staffing Plans: An Essential Management Tool

Managing a staff, cannot be accomplished without a staffing plan that is based on precise workload measurements. Managers are expected to know how time is spent in their departments. They're also expected to understand why it is spent this way. Our staffing plans relate activity time to the causes such as processes, products and customer segments. They make managers smarter and more effective at solving their problems and also predicting future problems so they can be avoided before they occur.

Staffing Plan Exhibit 1

This is a typical Staffing Plan report for an insurance underwriting department. It provides activity hours, costs and percent of FTE (full time equivalent). Staffing plans should always include cost because decisions should be cost-based and savings forecasts should include cost.

Staffing Plan Exhibit 2

This Staffing Plan chart provides the number of hours that each job position spends on each product in a bank's Loan & Letter of Credit Department. Note that some activity times are small amounts. AIM captures every activity... nothing is missed.

Staffing Plan Exhibit 3

This exhibit is from a nationwide bank. It tells them how much time is spent on all activities in each city and how each city varies from the national average. It is one of over 60 reports in their national Staffing Plan that they use to understand and maintain the skills they need to precisely meet each city's customer service skill requirements. Their AIM staffing plans helped them improve customer service and retention while cutting their training costs.

The Staffing Plan Project with Activity Information Models

The Staffing Plans we deliver to our clients include extensive charts and graphs that show the amount of time spent on each activity, process, product, and customer. Other data is often collected such as "re-work", the time spent re-doing activities because the first transaction failed. We can include any data dimension you can imagine in your Staffing Plans.