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Orient Point helps insurance companies, banks, and other complex services organizations achieve their performance goals and solve their toughest problems.

We have powerful new proprietary management methodologies, tools, and technologies that achieve new results faster and at less cost than traditional methods.

Our approach is highly collaborative and builds new strengths among all levels of management. Our methodologies have been proven in more than 300 banking, insurance, and other complex service operations, in over than 30 countries since 1998.

You will experience results like these:

  • Cost reductions begin occurring within the first 90 days from newly discovered process improvements.

  • Productivity and resource capacity improvements begin occurring within 60 days as a result of more effective resource deployment.

  • Poor quality and re-work costs begin to decrease within 120 days as a result of new prevention activities and re-designed processes.

  • Revenue increases begin to occur within 6 months from 1) increased customer retention 2) improved sales process productivity 3) new service and product innovations.

"AIM is a unique and valuable tool for us. It delivers new information needed to make better decisions to achieve our goals." Larry Agoglia, Managing Director & COO, Citigroup Private Bank

"I've engaged Orient Point Consulting since 2001 at Chubb Insurance and now at XL. I've always been able to solve my problems and achieve my goals by using their activity information models as my core information for analysis and planning". Jeff Brown, Senior Vice President, Chief Processing Officer XL Group

AIModels deliver these powerful and unique management tools.

  • Activity cost models that explain cost causes and drivers and help you discover ways to reduce cost

  • Staffing models that optimize productivity and capacity while achieving high service quality and organic growth

  • Process models that optimize efficacy, efficiency, and quality

  • Product models for managing the profitability of each product and discovering innovation opportunities

  • Customer models with the costs, profit margins, and behavior activity of each customer segment

  • Quality models that provide the causes and costs of error prevention, detection, correction, and recovery

  • Cost Benefit Analysis models that provide the ROI of changes being considered

Learn more with this Case Study
Call Center Case Study

Want to know more? Contact us to schedule a web meeting where you will see exhibits of companies like yours who achieved similar goals and solved similar problems.

 
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Orient Point Consulting LLC
100 Park Ave., New York, NY 10017
clientservices    (631) 949-2300

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